"I hear a lot of whining and moaning here and there about how bad it is over  here. But I notice it is always from people who are totally incompetent and  who depend for their communication line on their imagination and with as  little recourse to fact as possible."                                         -L. Ron Hubbard, 1955



If you find something wrong with the organization of the HASI, its personnel or people, and if you criticize this weakly or strongly, remember you are criticizing your own organization. It’s not somebody else’s organization – it’s yours. And if you criticize constantly and continually about the various ills to which any human organization is subject, allowing of course that the HASI is a human organization, you’re making it just that much tougher to get this job done. Actually, flatly, there is nothing wrong that cannot be corrected with any part of the organization of Dianetics and Scientology anywhere in the world. The HASI is far more efficient than most modern businesses. But rubbing elbows as it does with the human race day after day, it is subject to breaks and omissions. The difference is that when it becomes aware of them, it repairs them. If you think this level of efficiency should be raised, then why don’t you come down to Phoenix or London or any other central office and get to work? It’s your organization.

Or why don’t you do a better job of dissemination right where you are? The HASI today on the local scene is cutting a very deep swath into the society where it is immediately centered. Its main job, of course, is an international job and it pays most attention to this. It is actually doing a very great deal these days right here in Phoenix. It is working on very friendly terms with most of the civic organizations in town. And it is now working with the probation officers on juvenile delinquency and criminal problems.

Maybe one of the first things people should learn about Dianetics and Scientology is that there is nothing selfish in its forward thrust and the only toes it ever steps on are the inefficient or the vicious ones. If the HASI makes an error or some auditor makes an error, it should be put down to inefficiency or lack of time or too much to do. And from my experience, exempting of course those few auditors whose certificates have been yanked for very good and ample reason, the heart with which people in Scientology work is a good heart. They may make mistakes, but they don’t make them knowingly and, what is most important, they correct them when they have made them.